Letter of apology to the customer who received a badly damaged consignment fom my company

30^th September 2012

Mr. Prabu

132 Anna Nagar

Chennai 600 008

Dear Mr. Prabu:

            In response to your letter on September 28, we regret for your inconvenience caused due to the purchase of damaged washing machine from our SKL Enterprises Ltd. We always give good quality products and satisfy the customer at best level. But unexpectedly, it happened to you. I apology you for the delivery of damaged product.

We assure you that your washing machine will be replaced within 3 business days and also we give you an offer of additional 1 year warranty.

Please call my office number - 044 287456 if you have any further questions about this problem.

Yours Sincerely,

Dinesh A.L

Customer service manager

SKL Enterprises Ltd.